Returns & Refunds Policy
Last updated: January 1, 2024
1. Overview
At Pro Cabinet Source, we stand behind the quality of our custom cabinets and services. Due to the custom nature of our products, our return and refund policy differs from standard retail policies.
Important Note
All custom cabinets are made to order based on your specific measurements and design preferences. Please review all specifications carefully before approval.
2. Cancellation Policy
Within 72 Hours
Orders may be cancelled within 72 hours of contract signing for a full refund of all payments made, provided that production has not yet begun.
After 72 Hours - Before Production
If production has not begun, cancellation is possible with a 15% administrative fee to cover design work and administrative costs.
After Production Begins
Once production has started, cancellation fees will apply based on the percentage of work completed. Refunds will be calculated on a case-by-case basis.
3. Refund Eligibility
Eligible for Full Refund
- Manufacturing defects in materials or workmanship
- Significant damage during shipping (must be reported within 48 hours)
- Incorrect products delivered due to our error
- Installation errors by our certified installers
- Products that do not meet agreed specifications
Not Eligible for Refund
- Change of mind after production has begun
- Normal wear and tear
- Damage caused by misuse or accidents
- Modifications made by third parties
- Minor color variations in natural wood
- Damage due to improper care or maintenance
4. Return Process
Step-by-Step Process
Contact Us
Call (727) 215-5800 or email returns@procabinetsource.com within 30 days of delivery.
Provide Information
Share your order number, photos of the issue, and detailed description of the problem.
Assessment
Our team will review your case and may schedule an inspection if necessary.
Resolution
We'll provide a solution: repair, replacement, or refund based on the situation.
5. Refund Timeline
Processing Time
- • Review and approval: 3-5 business days
- • Refund processing: 5-7 business days
- • Bank processing: 3-5 business days
- • Total time: 11-17 business days
Refund Method
- • Credit card: Refunded to original card
- • Check payment: Company check issued
- • Financing: Applied to loan balance
- • Cash: Company check issued
6. Warranty vs. Returns
Many issues that might seem like return situations are actually covered under our comprehensive warranty program. Before requesting a return, please review our warranty coverage:
Warranty Coverage
- • Lifetime: Structural components
- • 10 years: Hardware and mechanisms
- • 5 years: Finishes and surfaces
- • 2 years: Installation workmanship
Return Situations
- • Wrong product delivered
- • Significant shipping damage
- • Order cancellation (within timeframe)
- • Major specification errors
7. Partial Refunds
In certain situations, partial refunds may be offered:
Minor defects: 10-25% refund if customer chooses to keep the product
Delayed delivery: Compensation based on delay length and impact
Partial orders: Refund for undelivered or unusable components
8. Restocking and Return Fees
Fee Structure
• Custom products: Generally not returnable due to custom nature
• Standard hardware: 25% restocking fee if unopened
• Cancellation after 72 hours: 15% administrative fee
• Return shipping: Customer responsibility unless our error
9. Contact Information
Returns Department
Phone
(727) 215-5800
returns@procabinetsource.com
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
10. Dispute Resolution
If you're not satisfied with our return/refund decision, you may:
Request a review by our customer service manager
File a complaint with the Better Business Bureau
Pursue arbitration as outlined in our Terms & Conditions
Our Commitment
We're committed to your satisfaction and will work with you to resolve any issues fairly and promptly. Our goal is to ensure you love your new cabinets.